Solutions / suggestions for common product problems.
Mobile Device issues
Download Link Not Working
- I am using Internet Explorer and cannot download -- what can I do?
- Opera Browser for Downloading
- HughesNet Issues
- File Not Available message instead of download link
- I am getting a warning from the web browser when trying to download.
- What do I do if my file downloads at 0kb?
Downloaded product will not open
- Estimated Shipping Costs For Printed Products
- Shipping Address Incorrect
- Why are some products available in print and others are only available as downloads?
- What do I do if my printed product was not delivered?
- What is the difference between printed books that come from original electronic format vs. scanned image books?
- Why is the shipping cost higher than I expected?